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Privacy Policy

Last Updated: January 2025

Introduction

cogiitun is committed to protecting the privacy and security of personal data we collect, use, and maintain in the course of our business operations. This Privacy Policy explains how we handle personal information in accordance with Singapore's Personal Data Protection Act 2012 and associated regulations.

This policy applies to all personal data collected through our website, consultation services, implementation projects, and ongoing client relationships. By engaging with our services or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

Data Collection

Types of Personal Data Collected

We collect the following categories of personal data:

Contact Information

  • Name and job title
  • Email address and phone number
  • Business address
  • Company name and industry

Usage Data

  • Website interaction patterns and page views
  • Device information and browser type
  • IP address and geographic location
  • Referral sources and navigation paths

Communication Data

  • Contents of inquiries submitted through contact forms
  • Email correspondence with our team
  • Phone conversation records for quality assurance
  • Meeting notes and consultation documentation

Collection Methods

We collect personal data through:

Legal Basis for Processing

We process personal data under the following legal bases as recognized by Singapore's Personal Data Protection Act:

How We Use Your Data

We use collected personal data for the following purposes:

Service Provision

Delivering AI integration consultation, implementation services, and strategic advisory support as requested by clients

Communication

Responding to inquiries, providing project updates, sharing relevant insights, and maintaining ongoing client relationships

Service Improvement

Analyzing usage patterns to enhance website functionality, optimize engagement processes, and develop better methodologies

Legal Compliance

Meeting regulatory requirements, maintaining records for audit purposes, and protecting our legal interests

Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

When personal data is no longer required, we securely delete or anonymize it in accordance with our data retention and disposal procedures.

Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction:

Your Rights

Under Singapore's Personal Data Protection Act, you have the following rights regarding your personal data:

Right to Access

Request information about what personal data we hold about you and obtain copies of such data

Right to Correction

Request that we correct inaccurate or incomplete personal data we maintain about you

Right to Withdrawal

Withdraw previously given consent for data processing, subject to legal or contractual restrictions

Right to Data Portability

Receive your personal data in a structured, commonly used format for transfer to another organization

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframes specified by applicable law.

Third-Party Services

We work with trusted third-party service providers who assist in operating our business. These providers may have access to personal data as necessary to perform their functions:

All third-party providers are contractually bound to handle personal data securely and only for the purposes we specify. We conduct due diligence to ensure they maintain appropriate data protection standards.

International Data Transfers

Personal data may be transferred to and processed in countries outside Singapore where our service providers maintain facilities. When transferring data internationally, we ensure appropriate safeguards are in place including standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms to protect your personal data in accordance with Singapore's requirements.

Cookies

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy, to exercise your data protection rights, or to raise concerns about our data handling practices, please contact us:

Email: [email protected]

Phone: +65 6892 4517

Address: 9 Raffles Place, #26-08, Republic Plaza, Singapore 048619